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| Oct 31, 2010 5:54 pm |
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Ask BJ: How do I add a feedback tab for my Facebook page/profile? |
Bobbi Jo Woods
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Hey, BJ-
I've often seen Fan pages or Business pages on Facebook with a tab or page that allows customers or other visitors to give feedback directly on that person's Facebook page. How do they do that? I'm still new to all this stuff, and can't seem to keep up! Help!
-Noob in New Jersey
 Dear Noob-
That's a great question, and one that you asked just in the nick of time! Last week, I ran into two solutions that can pull this off, and I'm going to share them with you here (in no special order).
First option:
AppBistro's Feedback Tab
Example: The Graphic Guru's Fanpage Toolkit
AppBistro, one of the many Facebook services out there offering specialized applications for Businesses and Fan pages, has a free Feedback Tab application which you can install to your page in seconds. View the article about the Feedback Tab and install it to your page here.
Pros:
The feedback tab offers a way for your Fan page visitors to give you a positive or negative review by choosing between a thumbs-up or thumbs-down symbol to accompany their feedback, or they can choose another symbol (looks like a chat balloon) to indicate they are just posting a general comment or question (you can manage these reviews, by the way, so you won't be stuck with something unfair or mean).
Cons:
There is an ad linkback to AppBistro and/or the Feedback Tab link. But free is good, and they certainly deserve the credit. Another downside is that people may not wish to post something honest when facing the thumbs-up/down situation. It could go the other way, too. I guess it depends on your services/products and your customer demographics.
Second option:
Facebook Developer's Feedback code
Example: Crowd Conversion
If you're feeling a bit more DIY or don't want the advertisement linkback to AppBistro, then here's another option. The Facebook Developer pages have been offering tools for Facebook app developers for some time now, but recently have added a set of tools for the average page owner. They have a Feedback code you can set up in seconds, without knowing any FBML or HTML. However, you must install the Static FBML application to your page before starting. To get the tutorial on how to do this, see The Graphic Guru's Fanpage Toolkit resource page.
Pros:
The footer linkback is less obvious than AppBistro's option. Also, it's stratightforward--there's no need for the user to choose a symbol of rating to accompany their feedback.
Cons:
You are fraced witha bit of tech stuff... the setup involves filling out a form asking you for your app ID and unique ID, which the average non-tech person may have some trouble decifering. Hint: Your app_id is the ID of the tab you want to place the code, and your unique id is your profile or fab page id.
NOTE: Yeah, if you haven't figured it out by now, The Graphic Guru's Fanpage Toolkit is a venture that I'm involved in. Shameless plug alert! It was started along with my colleague, Rebecca Metz as a way to offer graphic designers who possess no HTML knowledge (nor care to learn it) the tools and resources needed to show graphic designers how to add Facebook fan page customization to their arsenal of services for their clients. We have already had one successful webinar in which we showed a few simple tools to them, and plan to offer some more webinars in the future. Please "Like" our page to keep up-to-date with what we're offering in the future.
 Bobbi Jo Woods, Principal & Chief Designer
Professional Web Solutions for Businesses
(651) 998-9125 [Local] - (877) 99-MY-WEB [Toll-free]
[Company] http://www.bwoodsdesign.com
[Facebook] http://facebook.com/bwoodsmnwebdesign Private Reply to Bobbi Jo Woods (new win) |
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