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| Oct 10, 2008 10:42 am |
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Looking for Openings |
Pavan Kumar
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Hi,
My Friend is looking for an Job Openings that suits her requirements, please find herewith her CV, You can contact her at mythilipri@gmail.com :-
Professional Experience
Aenwis E-system Pvt Ltd. Designation: Asst. Manager - Operations
October 2007 – September 2008
Aewis E-systems Pvt Ltd is a digital marketing business designed to build a bridge between our Indian Retail Business and Consumers. Aenwis launched its India's first multi-channel promotions management site open2save.in for Bangalore, Mumbai, Pune & Lucknow, launched open2save promotion in corporate and loyalty networks.
Responsibilities:
• Ensure timely updating of offers received from field force
• Quality check on accuracy of data entry
• Content enhancement and accurate representation of offers
• Structure data flow process, continuous review and improvement
• Analyze and act on team requirements
• To create customized featured page for retailers at intercity level
Achievements:
• Have initiated and set a Master Database Management process for a leading Health and Skin Care Expert – Inspirations
• Have successfully managed and maintained online promotional offers and discounts for retail management across 7 cities
E4e Systems Pvt Ltd. Designation: Asst. Manager – Quality
June 2002 – September 2007
E4E is a global business service company, delivering business value through services in the chosen Financial & Technical Verticals. Caters to a myriad of industries ranging from Mortgage Banking to Communications. Mortgage/Banking is one of the areas of significant experience. They provide end-to-end mortgage BPO solutions to various clients be it a Lender (Mid-Tier or Large), Broker, Realtor, Vendor, New Entrant, Credit Union and/or a Service.
Responsibilities:
• Responsible for a team of 6 quality Analysts with a size of 150 members
• Call Monitoring, Call Auditing,
• Client Certification, New Hire Certification.
• Driving Csat Internally and Externally
• Call evaluation of Agents, Trainees & New Recruits
• Coaching & Feedback for agents on voice, Accent & process.
• Call Calibration with clients & Operations on periodical basis
• Generating MIS Reports
• Process improvement projects.
• Audit and Compliance.
Computer Proficiency
MS-Word, MS-Excel & MS-PowerPoint; Windows 9x
Personal Expertise
• Possess strong communication skills both written & verbal
• Very motivated & adaptive to changes
• Willingness to learn, ability to meet deadlines & walk the extra mile.
• Strong people management skills.
• Inherent ability to motivate people & bring out the best in them.
• Good at crisis management and decision-making.
• Team player with ability to work independently
Achievements
• Quality Guru for the year 2003
• Best Quality Analyst for July 2006
• Award for continued excellence August 2006
• Certified in NIS Sparta, successful completion of the leadership skills program conducted by iSeva NIS Academy
• Certificate of completion in MAGIC of customer relation July 2002 & 2003
• Certificate of Achievement in Citi Home Equity Dec 2004
• Scroll of Honor Citi Home Equity 2005
• Certificate for securing the 2nd prize for Folk dance in inter college festPrivate Reply to Pavan Kumar (new win) |
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