In order to understand this complex subject, we must first define value. Information theory teaches us that there is perceived value, real value, and normative value. Perceived value is intuitive and subjective. For example, no one questions the value of e-mail. Real value is measured. An IT project may reduce operational costs by x% or may increase revenues by y%. Normative value refers to.... read further at : http://tinyurl.com/mt43ua
Good article Ratnesh. However I would ask that you do not cross post. I would also recommend that you use the full URL and not the tinyurl service which can be used to hide malicious sites.
