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Jul 18, 2006 6:35 pm |
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How to Improve Communication in the workplace |
T.E.A.M. Mom!
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HOW TO IMPROVE COMMUNICATION IN THE WORKPLACE
As a management consultant, the number one complaint I hear people tell me is "communication is poor in my organization."
When a business suffers from poor communication, you have to dig deeper and really discover what this means. "Communication" means different things to different people. In my experience, the more we advance technologically, the less "connected" we become to one another. This proves to be an interesting dilemma in the business world. We have devices that send information instantly, but good communication is not that simple. John Naisbitt, in his book 'Megatrends,' was right when he said; we have to be both high tech and high touch. You can't breathe excitement, get people motivated, and truly connect to the passion, vision, and creativity we all share as individuals by email. You must communicate to people on a different level. Maybe, what people are asking for is a more personal form of communication where they can connect as individuals.
So, the next time someone in your organization says the communication is bad, ask them to explain what good communication means to them. Ask what type of communication they need and expect. When I design organizational climate surveys there are specific questions we always ask. The answers to those questions allow the organization to focus on the specific factors that generate good communication, which leads to higher job satisfaction and engagement. _______________________________
For more information, you might enjoy reading my article called: Mushroom Management: Don't Keep Your Workforce in the Dark http://www.chartcourse.com/articlemushroom.html
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