Reg,

The Greenview Restaurant did do a survey back in December of 2007. But, they could not even do that right. They made it hard on the public and themselves. They could have freely used the Internet to process the data, but they chose to do it hard and stupid way. Individuals had to cut out a form from the monthly magazine, fill it our, drive to the restaurant and deposit the form in a box slot. Then, someone had to manually process the feedback. Who knows where it went from there. And no, a question about Wi-Fi was not even on the survey - even though just a few weeks earlier three members of the local business association met with the restaurant manager specifically requesting it.

The last time I was in a conversation with the restaurant manager about Wi-Fi, he told me it was unacceptable because of potential credit card number theft. He thinks someone is going to access his customers credit card numbers through his direct cable line for business transactions. He does not realize the public has no way of accessing that private line. Now, were he doing credit card transactions on his Wi-Fi setup, that is indeed possible - especially if there is no VPN (Virtual Private Network) set up with the Wi-Fi connection. But, the restaurant manager does not understand such things. He is happy and content in his ignorance. Meanwhile, the restaurant continues to lose business.

Lamar Morgan
CDMM - Synergistic Business Marketing
707-709-8605
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