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| Apr 04, 2006 11:45 pm |
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Why do people think that they can get things for free? |
Bonni Clark
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I have run into a problem, and I am wondering if any other small business owners have encountered the same situation. I am a small business owner of a Virtual Assistant Business.
I recently had a client (who I have worked with for 2.5 years) ask for a quote for a tri-fold brochure. Upon receiving my quote, she indicated that she felt the price was too high. I told her that it was based on an hourly rate with a time frame of 2-2.5 hours. (By the way, my pricing is competitive with other Virtual Assistants). She told me that she felt I could reduce my price since I was a "work at home" business with no overhead. I told her that I still had to buy equipment, software and supplies, and I had to pay taxes. She said that as a Home Based Business, I should be able to charge her half of the price I gave her and still make a profit.
I politely told her that my price was firm, and she in turn politely refused it.
This was not the first time I encountered this situation. I designed a website for a client, and he accepted my quote with no hesitation. However, he kept adding on additional features that we not included in the pricing. I did a couple of the additions as a courtesy, but when they became outrageous, I told him that I would have to charge him. He got upset, and told me that as a home based business I should want to please my clients.
I told him that pleasing my clients was separate from making a living.
Has anyone else encountered this sort of situation? If so, how do you handle it? If you have not run into this sort of thing, how would you handle it without losing clients??
Thanks!!
Bonni Clark
Clark Business Solutions, Inc.
"One Company. Many Solutions."
http://www.clarkbusinesssolutionsinc.comPrivate Reply to Bonni Clark (new win) |
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