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| Apr 06, 2006 2:33 am |
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re: Why do people think that they can get things for free? |
Kurt Schweitzer
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Bonni,
My favorite technique for dealing with "feature creep" - get it in writing!
If a customer calls me and requests changes in a phone call, I will either ask for the details be sent to me in an email, or I will write up my notes of the call and send them in an email to the customer.
Doing this documents the changes, and also allows me to attach a price to those changes.
If the customer objects to the price I quote, I tell them I will requote the project if they will indicate the pieces to leave out. Or I simply say "I'm sure you'll find my prices to be competitive. Feel free to shop around!"
Usually this isn't an issue, however, because I try to convince the customer to use my services regardless of the price. My knowledge of their industry, my technical competence, my communications skills, and my personality all come before the price of my services.
Kurt Schweitzer
P.S. Never talk about how much anything costs! Talk instead about how much value you provide!Private Reply to Kurt Schweitzer (new win) |
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