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| Apr 06, 2006 5:19 pm |
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re: Why do people think that they can get things for free? |
Joanne Meirovitz
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Hi,
Some great advice here. I also work from a home office but have never had anyone question my quote because of that. I think you handled it perfectly by not compromising your integrity. I agree she sounds like a problem client.
I have also had clients that try to add work to the project, especially web site development. I also do user interface design and have had clients ask for more design revisions than agreed upon. I will usually do a few things for free but then say I will have to charge for additional work and stick to that.
I always include in my work agreements specific information about what is included in the cost. In the Scope of Work section, I'll state how many revisions are included in the cost. Then I'll add the sentence "If more changes are necessary due to client revisions and/or additions other than designer error, they will be billed additional to the cost listed below."
In the Terms section, I include this: "Quotes are estimates based on information obtained from client. Should the scope of the project or type of work be revised, this quote is subject to revision."
I realize she was questioning your price even before you wrote up an agreement, but this helps with feature creep.
Good luck!
Joanne Meirovitz
JM Design Inc.
http://www.jmdesign.comPrivate Reply to Joanne Meirovitz (new win) |
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