Ryze business networking

Buy Ethereum and Bitcoin
Get started with Cryptocurrency investing

Home

Apply for Membership

About Ryze

Minding Your Own Business

[This Network is not currently active and cannot accept new posts] | | Topics

How not to handle customers: My experience with Dotster

Mar 28, 2005 10:44 pm

re: re: re: An opportunity to show "super" customer service

Jo Ann Kirby

So let me get this right, if Nordstrom's knows you're unhappy they go out of their way for you. But what about me who wouldn't be so dramatic? - I'd have just walked out and not returned to the store.

My point is that you need to look at the processes - why wasn't this person served? If one wasn't, than many others - who just walked out, weren't served also. It's not about making unhappy customers happy. It's about not having problems in the first place.

(and that solution wouldn't have made me happy anyway - I'd have wanted a discount!)

Jo Ann Kirby
KRG Communications Group

Private Reply to Jo Ann Kirby (new win)

Ryze Admin - Support | About Ryze