| |
User Experience (Usability)
316 hits
Nov 26, 2003 12:17 am |
|
re: Usability or Design -- who should win out? |
Howard Theriot
| |
I think this goes right back to the old standard: First learn the rules, then you can break them effectively.
Regards,
Howard L. Theriot
www.catchlight.com
> Rebecca St. Martin wrote:
> I've been following along...what a great discussion!
>
>Here's something interesting. One of my clients contacted me to help redesign a massive web site. Since there was so much content (and money) invested, I suggested that we do a guerilla study on a new prototype (HTML backbone, graphics free) against the old site (graphic rich) -- and that we did. Here's what we found:
>
>Users completed their tasks ~85% to their satisfaction on the prototype (vs.~less than 50% on the old site)
>
>Users completed their tasks ~50% faster on the protoype.
>
>Not one said they liked it. They said they'd rather use the old one -- which, as the numbers show, still produced a good deal of frustration and inefficiency.
>
>So I think that the important thing in web/application design is not one discipline or the other -- design or usability-- but an appropriate balance of both.
>
>If you look closely at all of the web disciplines and the guidelines each follows as apart of good practice, you'll find that a rule in one breaks a rule in another. Private Reply to Howard Theriot (new win) |
|