Top	[This Network is not currently active and cannot accept new posts]
<- Previous	Next ->

289 hits

Mar 04, 2004 6:25 am		re: re: re: portable usability labs
Wayne Pendley		Well maybe Norm Wilcox has given their gear a facelift since last year? My comment was not about their web images but about the real unit I tested hands-on. I agree with Derek that Joe Hadden gives great customer service, and they will customize to please. But we found almost no price difference between the two companies, and we also found UsabilitySystems very flexible on their design. In fact, I think they customize 80% of the units they sell... So it looks like you have two strong candidates here, both with good customer service and both with satisfied customers on Ryze. So double-check the costs and flip a coin! wlp > Derek Loranger wrote: > "The Norm Wilcox rig has fewer cables and packs into fewer cases for shipping. But its fit and finish is a little crude, kind of a "garage band" look." > >The one on their site does, definitely look a little hokey, but what we got was quite slick looking and behaving. It was a lot of good equipment in a little space. They did a lot of customization, such as using a Sony DSR-11 for taping up to 4.5 hours on a single tape and three LCD monitors (face, converter, PIP0. They had to use a shoe horn to get those things in. And it is a carry on, as well. > >They gave me great service, and when there was a little snag, they had a loaner in my hands the next day, so we didn't miss a beat during field research. > >I am not trying to say one is better than the other. I also considered Usability Sytems, but theirs was much more expensive and they seemed less flexible on their design. Therefore I went with Joe Hadden and Norm Wilcox, who pretty much fabricated to my specs at no extra cost. > >I have no affiliation other than as a satisfied customer. > >Derek Private Reply to Wayne Pendley (new win)

© Ryze Limited. Ryze is a trademark of Ryze Limited.  Terms of Service, including the Privacy Policy