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User Experience (Usability)

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May 06, 2004 6:26 pm re: elderly culture and products
Kyle Pero
“…websites are twice as hard to use for seniors as they are for younger users” (Web Usability for Senior Citizens by Jakob Nielsen).

We need to be cognizant of the fact that seniors don’t have perfect vision and/or motor control. This means that we should consider: making the font-size 12pt., avoiding tightly clustered links that are not separated by white space so we can decrease erroneous clicks and increase the speed at which users hit the correct link, avoiding moving interface elements (i.e. pull-down menus) that cause problems for seniors who are not always steady with the mouse, making sure we use very clear error messages that help rather than infuriate users (tolerance and patience is even less of a virtue with seniors), we shouldn’t use copy that is too “techie”, especially in our forms (i.e. a senior might not know what a URL is, but they do understand what a website address is), etc.

Here is a good resource: http://www.aarp.org/olderwiserwired/

- Kyle

> Nivedita Basu wrote: > Hello: >I am working on a research project on the culture of the Elderly people /senior citizens in the US, their need and design criterion that are very specific to this user group. > >I would appreciate your expertise on this subject . Also, if you could point me to the references or links related to this subject. > >Thanks in advance for your help. > >

Private Reply to Kyle Pero (new win)





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