User Experience (Usability)
|Jun 29, 2004 5:21 pm
||re: remote usability testing
| Kyle Pero
|| Hi Kimberly,
I've only done remote testing on paper prototypes over the phone. I think it's worth conducting if you don't have access to users to do a quick and cheap test.
I have not and would not let the user complete the test on their own. I think you loose most of the value of the test if you don't hear them think outloud as they perform your tasks. If you are just doing a survey I think the test is much more valuable if you ask the questions yourself rather than let the user fill it out on their own. It gives you a chance to ask follow up questions to interesting answers and users don't mind giving lengthy answers since they don't have to write it out.
I have only used online surveys to do user research on sites that are about to relaunch. It's a good way to gather demographic and other info. Such as: why did the user come to the site today, what features do they wish were on the site that don't currently exist, what kind of internet connection the user has, how web savvy they are, etc.
I think it's key to be present (either over the phone or in-person) for task-based user testing.
> kimberly carroll wrote:
> I'm curious as to the group's take on getting user feedback remotely - that is asking them to use a site on their own and then provide feedback via a survey or worksheet.
>Do you use this method – why or why not?
>Helpful/not helpful feedback?
>Do you have better methods and ideas when you need a down and dirty test in a very short amount of time?
Private Reply to Kyle Pero (new win)