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User Experience (Usability)

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Jun 30, 2004 11:55 am re: re: remote usability testing
Harry Brignull
Hi Kyle, Kimberly,

I sometimes remote usability evaluations using VNC so I can see the participantís screen while they're talking. (Windows XP has something called remote desktop built in, os x has something similar, all variants on vnc i think.). You can use something like techsmiths camtasia or morae to record their screen at your end.

If youíre talking paper or physical prototypes then I guess you can get them to point a web cam at it, and use something like MSN messenger on XP to set up the video conference (easier that way).

Obviously the participant needs broadband for both of these.

I like having video evidence, exerpts look fantastic in a powerpoint presentation to the client. I find itís even better to get pairs to do it using concurrent think aloud. Lone participants always forget to think aloud...

Of course you wouldnt do this instead of an early stage pape prototype and questionnaire, it'd be too much work

Does anyone else here do this sort of thing?

- Harry

> Kyle Pero wrote:
> Hi Kimberly,
>I've only done remote testing on paper prototypes over the phone. I think it's worth conducting if you don't have access to users to do a quick and cheap test.
>I have not and would not let the user complete the test on their own. I think you loose most of the value of the test if you don't hear them think outloud as they perform your tasks. If you are just doing a survey I think the test is much more valuable if you ask the questions yourself rather than let the user fill it out on their own. It gives you a chance to ask follow up questions to interesting answers and users don't mind giving lengthy answers since they don't have to write it out.
>I have only used online surveys to do user research on sites that are about to relaunch. It's a good way to gather demographic and other info. Such as: why did the user come to the site today, what features do they wish were on the site that don't currently exist, what kind of internet connection the user has, how web savvy they are, etc.
>I think it's key to be present (either over the phone or in-person) for task-based user testing.
>- Kyle
>> kimberly carroll wrote:
>> I'm curious as to the group's take on getting user feedback remotely - that is asking them to use a site on their own and then provide feedback via a survey or worksheet.
>>Do you use this method Ė why or why not?
>>Helpful/not helpful feedback?
>>Do you have better methods and ideas when you need a down and dirty test in a very short amount of time?

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