User Experience (Usability)
|Jul 20, 2004 3:06 pm
||re: re: re: re: The Bollywood Technique
| Harry Brignull
|| Hi Everyone,
I've got to agree that any technique that gets your "test users" to take the exercise seriously has to be a good thing. I for one have been in many situations where my test users really dont care one way or another- painful to watch, feels like such a waste of time. In the lab I work in we often try to get users who are 'involved' in the subject material - e.g. for a recent wedding planning web application, we got some real engaged couples. We got some great feedback that way.
I usually try to make sure there is loads of snacks and drinks available, and try to get them in a relaxed and chatty mood before the study starts. For me, there's nothing worse than them forgetting to think aloud while the video's rolling... Some of the people I work with go into people's homes and run their studies there, I've not tried it but maybe that's a good way of getting people to be relaxed and therefore think aloud more?
> Sameer Bhiwani wrote:
> Hi Kyle,
> As you have pointed out, this certainly is dramatic. But then we grow up watching movies almost all of which have similar plots, so it isn't diffcult to relate to this.
>> Kyle Pero wrote:
>> I thought this was interesting. I have never heard of a user testing method that painted such a dramatic scenario for the user. It makes me wonder if it puts some kind of extra pressure on the user that they normally wouldn't be under? But, if it gets the users to give feedback, then I guess the pros out weigh the cons. I also never knew Asians had trouble giving negative feedback.
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