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User Experience (Usability)
574 hits
| Jul 20, 2004 9:08 pm |
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re: re: Ideas for thinking out loud - Was: The Bollywood Technique |
John Ferrara
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Pointing out a quiet participant's nonverbals will usually cue them to articulate what they're thinking.
So for example, I'll often say things like "You're shaking your head", or "I noticed that you smiled when you got to this page", and this will prompt them to explain what was going through their heads. If they're just sitting there, you can say "You seem to be hesitating" or "You're taking some time with this page."
This is also a good practice because it ensures that you're reading a user's nonverbals appropriately, which are easy to misinterpet.
As a fallback, though, I will frequently find myself saying "Keep thinking out loud for me".
-- John
> Kyle Pero wrote:
> I agree with you Harry. I hate it when I have to remind the person to talk out loud. Usually reminding doesn't help so I have to repeat myself another 5 times.
>
>If anyone has a good trick to get people to talk out loud on their own, I'd also love to hear it.
>
>- Kyle
>
>> Harry Brignull wrote:
>> Hi Everyone,
>>
>>I've got to agree that any technique that gets your "test users" to take the exercise seriously has to be a good thing. I for one have been in many situations where my test users really dont care one way or another- painful to watch, feels like such a waste of time. In the lab I work in we often try to get users who are 'involved' in the subject material - e.g. for a recent wedding planning web application, we got some real engaged couples. We got some great feedback that way.
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>>I usually try to make sure there is loads of snacks and drinks available, and try to get them in a relaxed and chatty mood before the study starts. For me, there's nothing worse than them forgetting to think aloud while the video's rolling... Some of the people I work with go into people's homes and run their studies there, I've not tried it but maybe that's a good way of getting people to be relaxed and therefore think aloud more?
>>
>>any opinions?
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>>- Harry
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>>
>>
>>> Sameer Bhiwani wrote:
>>> Hi Kyle,
>>> As you have pointed out, this certainly is dramatic. But then we grow up watching movies almost all of which have similar plots, so it isn't diffcult to relate to this.
>>>
>>>Regards,
>>>Sameer
>>>
>>>> Kyle Pero wrote:
>>>> I thought this was interesting. I have never heard of a user testing method that painted such a dramatic scenario for the user. It makes me wonder if it puts some kind of extra pressure on the user that they normally wouldn't be under? But, if it gets the users to give feedback, then I guess the pros out weigh the cons. I also never knew Asians had trouble giving negative feedback.
>>>>
>>>>
>>>>- Kyle
>>>>
>>>>> http://www.humanfactors.com/downloads/jun02.asp#bollywood Private Reply to John Ferrara (new win) |
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