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Aug 05, 2004 2:11 pm re: re: re: Ideas for thinking out loud - Was: The Bollywood Technique
Kyle Pero
I just ran across a good document on the stcsig.org that discussed some good techniques that encourage thinking out loud: http://www.stcsig.org/usability/resources/toolkit/t_a_prot.doc

- Kyle

> John Ferrara wrote: > Pointing out a quiet participant's nonverbals will usually cue them to articulate what they're thinking. > >So for example, I'll often say things like "You're shaking your head", or "I noticed that you smiled when you got to this page", and this will prompt them to explain what was going through their heads. If they're just sitting there, you can say "You seem to be hesitating" or "You're taking some time with this page." > >This is also a good practice because it ensures that you're reading a user's nonverbals appropriately, which are easy to misinterpet. > >As a fallback, though, I will frequently find myself saying "Keep thinking out loud for me". > >-- John

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