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User Experience (Usability)

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Aug 25, 2004 1:47 pm re: re: re: White Papers on Usability Testing
John Ferrara
I'm assuming that you're looking for basic competence with the method. If so, Jeffrey Rubin's "Handbook of Usability Testing" is the best place to go.

As for remote usability testing, I've been doing some research on this myself and can recommend a few papers:

1. Harston, H.R. and Castillo, J.C. "Remote Evaluation for Post-Deployment Usability Improvement," Proceedings of the Working Conference on Advanced Visual Interfaces, L'Aquila, Italy (1998) pp 22-29.
Describes a software-based method enabling users to report critical incident data themselves. Would require the building of unique software (and, of course, user testing of it), but it gives great credibility to the usefulness of such an approach.

2. Harston, H.R., Castillo, J.C., Kelso, J., and Neale, W.C. "Remote Evaluation: The Network as an Extension of the Usability Laboratory," Proceedings of CHI Conference on Human Factors in Computing Systems, ACM, New York, 1996 pp 228-235.
Surveys a number of remote evaluation methods, including video conferencing and the use of technology similar to NetMeeting. Provides case studies of video conferencing methods and semi-instrumented critical incident gathering (as above).

3. Tullis, T., Fleischman, S., McNulty, M., Cianchette, C., and Bergel, M. "An Empirical Comparison of Lab and Remote Usability Testing of Web Sites" Recently removed from Stanford's website, but you can track down a copy by emailing TomTullis@aol.com.
This is a really excellent paper comparing the results of lab-based and remote testing of the same web sites. Strengths and weaknesses of each approach are discussed. Very very interesting stuff.

> Parvez Daruvala wrote:
> To help me conduct user testing from a process/best practices/methodology perspective.
>> Kyle Pero wrote:
>> NN/g has reports: http://www.nngroup.com/reports/. I bought one awhile ago on Flash usability and I honestly didn't think it was worth the money.
>>Adaptive Path also has some reports, but they are not specific to usability testing:
>>You may get more value from their sample deliverables: http://adaptivepath.com/events/training/complete/files.php
>>Are you looking for resources to sell the idea of user testing or to help you conduct user testing?
>>> Parvez Daruvala wrote:
>>> Dear All,
>>>Would anybody be aware of good online resources for industy standard white papers, essays, publications etc on Usability Testing (including remote testing)?

Private Reply to John Ferrara (new win)

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