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User Experience (Usability)

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Aug 31, 2004 6:04 am re: re: re: re: re: re: White Papers on Usability Testing
Parvez Daruvala
Thanks John but there's a tiny hitch; the Dray and Siegal paper (just like the older ones) isn't free. Do you have access to any other recent free papers, both, on usability testing as well as remote usability testing?
I'm also looking out for papers on making a case for Usability. If you have any papers on the same, please let me know. Many Thanks.

> John Ferrara wrote:
> Tullis' article was actually published in 2002 -- and it's well worth tracking down. But yes, there are more recent sources:
>Dray, S. and Siegel, D. "Remote Possibilities? International Usability Testing at a Distance," Interactions Vol. 11 No. 2 (2004), pp 10-17.
>A summary of the advantages and disadvantages of running remote tests, with recommendations for when remote methods are most appropriate and how the disadvantages can be minimized. On the whole, the article casts a fairly unfavorable view of remote testing.
>And the references section will point you to some other recent sources, though I haven't read them myself.
>> Parvez Daruvala wrote:
>> Many thanks John. However, these seem to be pretty old and hence perhaps a bit outdated. Correct me if my understanding's wrong. Are there any more recent papers doing the rounds?
>>> John Ferrara wrote:
>>> I'm assuming that you're looking for basic competence with the method. If so, Jeffrey Rubin's "Handbook of Usability Testing" is the best place to go.
>>>As for remote usability testing, I've been doing some research on this myself and can recommend a few papers:
>>>1. Harston, H.R. and Castillo, J.C. "Remote Evaluation for Post-Deployment Usability Improvement," Proceedings of the Working Conference on Advanced Visual Interfaces, L'Aquila, Italy (1998) pp 22-29.
>>>Describes a software-based method enabling users to report critical incident data themselves. Would require the building of unique software (and, of course, user testing of it), but it gives great credibility to the usefulness of such an approach.
>>>2. Harston, H.R., Castillo, J.C., Kelso, J., and Neale, W.C. "Remote Evaluation: The Network as an Extension of the Usability Laboratory," Proceedings of CHI Conference on Human Factors in Computing Systems, ACM, New York, 1996 pp 228-235.
>>>Surveys a number of remote evaluation methods, including video conferencing and the use of technology similar to NetMeeting. Provides case studies of video conferencing methods and semi-instrumented critical incident gathering (as above).
>>>3. Tullis, T., Fleischman, S., McNulty, M., Cianchette, C., and Bergel, M. "An Empirical Comparison of Lab and Remote Usability Testing of Web Sites" Recently removed from Stanford's website, but you can track down a copy by emailing TomTullis@aol.com.
>>>This is a really excellent paper comparing the results of lab-based and remote testing of the same web sites. Strengths and weaknesses of each approach are discussed. Very very interesting stuff.
>>>> Parvez Daruvala wrote:
>>>> To help me conduct user testing from a process/best practices/methodology perspective.
>>>>> Kyle Pero wrote:
>>>>> NN/g has reports: http://www.nngroup.com/reports/. I bought one awhile ago on Flash usability and I honestly didn't think it was worth the money.
>>>>>Adaptive Path also has some reports, but they are not specific to usability testing:
>>>>>You may get more value from their sample deliverables: http://adaptivepath.com/events/training/complete/files.php
>>>>>Are you looking for resources to sell the idea of user testing or to help you conduct user testing?
>>>>>> Parvez Daruvala wrote:
>>>>>> Dear All,
>>>>>>Would anybody be aware of good online resources for industy standard white papers, essays, publications etc on Usability Testing (including remote testing)?

Private Reply to Parvez Daruvala (new win)

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