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Bangalore Business Network [This Network is not currently active and cannot accept new posts] | | Topics
of Trickery, Daylight Robbery and Universal Banking - ICICI BankViews: 403
Apr 13, 2005 12:10 pm re: of Trickery, Daylight Robbery and Universal Banking - ICICI Bank

Nagarajan B
Hi Sam,

You seem to have started a mini revolution on BBN :) Some of the responses are hilarious. Good break from our regular office pressure. ICICI has now become everyone's favourite punching bag.

I fell for the same one with HDFC Bank. Now I have a credit card which gets a statement every month though I have not used it even once. I was promised that it is "free" and then they send the first statement with the annual fee :)

I am sure all of us would have had some similar experience or the other with the big 5 - ICICI, Citibank, Stan Chart, HSBC, HDFC, etc.

All banks - foreign or Indian definitely need to have better CRM which is more personalised. Every time you call customer care you end talking with a different person who has a standard response to your problem. The executive seems to be more interested in wishing you a good day and asking you whether they can help you with anything else, little realising that they have not even sorted out your original problem in the first place.

But, to give credit where it is due, most of the time when we make enough noise they sit up and take notice. I don't think you can expect similar treatment from any of our "nationalised" banks.

Naga

Private Reply to Nagarajan B (new win)





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