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Most frequently complained against companies ... Very Useful Info, do read.Views: 111
Mar 25, 2007 4:49 pm re: re: re: Most frequently complained against companies ... Very Useful Info, do read.

Manoj Sethu
I have some points to make and although I have quite a bit of points to make regarding every other issue like banks (and going by service, I or my friends have faced problems from literally every bank). I shall limit this discussion only to low cost flying.

They are the bad boys and the feeling is understandably valid. But, rewind a 10 years and we all know this was the state of the only domestic airlines Indian Airlines. We complained and lived by them.

I am sure there are dismal services even in high profile airlines like British Airways. I remember BA lost the baggage of some of our guys which got to them 2 days after they landed in Bangalore.

Today since we are so exposed to what we feel is quality service we get to complain about poor service. But then I ask, how many of us who complain have provided excellent, top of the rank quality service without leaving a mark of negativity with our clients? How many of us make a joke of clients behind their backs? At least during my various interactions, I've heard these even from top notch executives.

Airlines like Air Deccan, Spice Jet, Go Air or Air Indigo have at least made it possible for economically middle class (upper, middle or lower) to make flying a lot easier (sans luxury) and also have given the major airlines a run for their money through service. Can anyone contend that these airlines have made the major ones wary of complacency and kept them on their toes?

For those who feel low cost airlines does meet quality service, let's stop cribbing and just `fly the good times' :) for quality service until you feel there are better times.

Private Reply to Manoj Sethu (new win)





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