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Bangalore Business Network [This Network is not currently active and cannot accept new posts] | | Topics
Most frequently complained against companies ... Very Useful Info, do read.Views: 77
Mar 25, 2007 6:19 pm re: re: re: re: Most frequently complained against companies ... Very Useful Info, do read.
Gagan Chhabra Manoj, mate, pardon my saying so... but you miss the point. And that point is simple - I promise a service, you pay for it, I had better deliver it. Simple, straight. The past or other (larger) companies goofing up is no excuse for you not doing what you are supposed to do.

On your other bit, Tarun, about bouquets being as important as brickbats - I don't COMPLETELY buy that point either - mainly because, to repeat, if you charged for a service and delivered it, you did it for a fee not to get a bouquet in return. Although I will concede that a database of service providers with a "good" track record is interesting reference while choosing one - to what extent is anyone's guess.

I say ALL of the above with utmost conviction thanks to 10 years of experience of having been part of the outsourced services community - and having sold / account managed / implemented outsourced services solutions for all that time.

I hope I managed to spread some sunshine :) into this coversation with my obviously optimistic outlook!


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