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Most frequently complained against companies ... Very Useful Info, do read.Views: 88
Mar 26, 2007 4:10 am re: re: re: re: re: Most frequently complained against companies ... Very Useful Info, do read.

Manoj Sethu
Usha, yes you are charged, but not for quality service. Never has Air Deccan said they will fly you on time or provide you satisfaction! They just say `Simplifly'.

If you ask their CEO, he always says, we're trying our best to give quality service. There's a lot of difference between `trying' and `promising'!

Then what is their promise to you? Just that you could, if you are lucky, get a cheap air fare and they will land you at your destination with no frills. That's as simply put as `Simply fly'.

The `quality service', `on time flying', `easy check-in'.... all of these are your assumptions. Because someone else gives you that, you expect everyone has to be that way. Not necessary.

But in that breath, I strongly oppose breaking the law, like `overbooking' which some channel claimed. We shall see what the DGCA have to say about that after investigations, or will that get hushed up? We never know.

But, `overbooking' as a feature is common practice, basically in the anticipation that there will be last minute cancellations, which is why you get seat numbers only on your boarding pass and not while you book your flight. So, again Air Deccan is not the main culprit, it's an industry norm.

The basic thing is flight safety, once you take off, they have to safely land you. But then, in recent times, it is not low cost aircrafts that has had a problem. It's `Indian' and Air India which had problems like overshot the runway, or landing on its nose, etc.

I shall mention some statistics about safety I read recently in my next post.

Private Reply to Manoj Sethu (new win)

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