|
|  |
|
|
|
| |
| Mar 26, 2007 10:05 am |
|
re: re: re: re: re: re: re: Most frequently complained against companies ... Very Useful Info, do re |
Manoj Sethu
| |
You are right when you say "you PROMISE, you charge, you have to deliver". But what if I dont promise you that but provide a service at a low cost? As i said the service you expect is our individual perception and expectation.
Even after all that big sensation on a TV channel over Go Air's 18 hr delay and then Air Deccan's overbooking, both the companies still have customers, and some flights are fully booked and flown full. Neither does the channel even breathe about it. If those were big crimes, then how come it's silent now? Now that's what I mean. Just log onto Air Deccan site and you can see what their CEO has explained.
The airlines' know as long as they don't promise anything, none can take them to court just because there's a delay or some other issues.
And about ill-feeling and long-term impact on brand reputation? We might care and not fly them for a long time. But maybe they don't care, for they know that as long as they are able to maintain a huge price variation from regular flights, they have a huge huge market, over 30% of the Indian populace shared between 4-5 low cost airlines!
Anyway, I'd like to stop this conversation from my side, because I am more interested in what remedial measures people have taken in each instance of deficient service.
Private Reply to Manoj Sethu (new win) |
|
| |
|
