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Returning Phone CallsViews: 225
Jul 19, 2005 10:13 pm re: re: Returning Phone Calls

Leesa Barnes
Depends, if it's my mother, well....I'll return her call in the evenings. She tends to call me during business hours to discuss sales on grapefruits at one of the grocery stores. Yawn...

But I wouldn't go 3-days without calling my mom. Even if I'm going on a business trip, I'd call her before I go. If I didn't, she'd worry and truly, that's the last thing I want my mom to do. If a parent doesn't hear from their child for a number of days, they assume the worst, no matter how old you are. I'm approaching my mid-thirties and my mother still rings me (almost) everyday. My dad on the other hand is more laid back. As long as I call him at least once a week, he's happy. It's funny, but generally fathers are not as uptight as mothers ;)

If it's a prospect, I return the call as soon as I get it. Usually, it's within 3-5 hours, sometimes less. The media, again, as soon as I pick up the voicemail. I'd never want to miss out on a chance to see my name in print :)

A cold caller, well, that's tricky. I want to call them to tell them I'm not interested, but some people are too pushy. I don't have a general rule here, except to say if they call my voicemail a 2nd time and I'm not interested, I'll call them back and say so.

Overall, I return calls the same business day. It's just common courtesy. I recently wrote an article about how to follow-up without being a pest - http://snipurl.com/globeandmail. I mention some rules concerning phone etiquette. See if you agree.

Leesa Barnes
Inspiring women to create the career they deserve


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