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Returning Phone CallsViews: 253
Jul 19, 2005 10:21 pm re: Returning Phone Calls

Amy Jo Garner
Dale, I approach business calls and personal calls differently.

For business there are certain hours during the day when I answer calls as they come in and return calls that I missed. Any other time and the call goes to voicemail. I've never had any complaints about this arrangement.

For personal calls I must admit that I keep the ringer on my home phone turned off most of the time. I work out of a home office and I find it distracting and annoying to have the phone ringing. My family knows to call the other line or to send me an e-mail if they want a prompt response. To be honest, I sometimes don't listen to the messages on my home phone for 2 or 3 days.

I do think business calls should be returned in a timely manner, but I don't necesarily consider all sales calls business calls. I can't think of the last time I returned the call of a salesman who had cold-called my business line (or home phone).

Amy

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