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Returning Phone CallsViews: 240
Jul 19, 2005 11:07 pm re: Returning Phone Calls

Jeanie Marshall
Existing clients are my first priority. During the week, I return their calls within minutes of hearing their messages, if I possibly can. When they call without an appointment, they are either calling to schedule a consultation or for something that is important to them.

I consider prospective clients are my second priority, with the norm of returning calls within minutes. However, it's important to have enough time on my calendar so that I can answer their questions without rushing them.

I do not return calls from marketers. I assume strangers who leave no reason for the purpose of their calls are marketers, so I don't return those calls. We will both do better to spend our time elsewhere.

Family and friends know that I will return their calls as soon as I can. Usually they are gracious enough to alert me to how important it is to them for me to call back right away or by a certain time.

Jeanie Marshall
Marshall House http://www.mhmail.com
Empowerment Blog http://www.JMviews.com

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