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Returning Phone CallsViews: 242
Jul 20, 2005 6:49 pm re: Returning Phone Calls--and calls NOT returned

George Schmidt
What I really hate is when you have been working with someone, helping them out, sending them materials and marketing tools--and then can't get in contact with them. Time, money and effort wasted, but at least I would like to be able to find out why! Often whatever the problem is can be dealt with--and corrected.

I had one gal in Texas that I had been working with. She had been recruited by someone else that had not provided her with adequate support. I even sent her a duplicate information package because she was on vacation and didn't have her materials with her that I had sent to her home. She was concerned about losing her associate fee because she could not get to the training class on time, since she was out of town for an extended period. After sending her a new package of marketing materials to her vacation address, and giving her information on alternate training locations, she stopped accepting my emails.

After calling the company, I found out that she had sent in a letter cancelling her associate application--now she is out for a minimum of six months. If she had just returned my calls--before she sent the letter, the problem could have been solved.

By sending in a cancellation letter, she might have just ensured that she would lose her associate fee (I hope she got a refund because refunds are made if done within the alloted time period), but worse, she lost the potential commissions she would have earned!

Now, I would just like a return call to find out what happened and why! She doesn't return my phone calls. HATE THAT!

George Schmidt


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