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Returning Phone CallsViews: 258
Aug 02, 2005 5:37 pm re: How do you format your outgoing voice-mail message?

Deborah Martin
I'm jumping in a little late on this one. I've been in the northern bush with no access to phone or email. Big Grin :)!

When I'm not on an adventure, I try to return calls within 24 hours. If someone I do not know leaves me a voice message with no reason for their call, I may not return that call.

What I do, however, is change my voice message every day. Without getting too elaborate, I let callers know what my schedule for that day is like. For instance, "I'm in all day so this message means I've just stepped out for a few minutes or I'm on the other line," or "I'll be out all morning, back in the afternoon," or, "After 4:00 p.m. Eastern, you've missed me for the day," etc. This gives callers something to go on and they're not wondering when I'll get back to them. It also gives me some breathing room.

And I always ask callers to leave a message, a phone number and the time zone they are calling from (my business is international). It's important for me to have a phone number, even if I know the person who is calling and I already have their number. Sometimes I'm checking messages with my cell phone and it's not always easy or possible to look up someone's phone number. I love it when someone says something like, "This is your good friend Deb," and then they rattle off their phone number at the end of the message even though they know I've probably memorized it. It's just so convenient.

Your Good Friend, Deb

p.s. I live in the sticks and caller ID has not arrived here yet.


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