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Jan 03, 2004 3:19 pm re: re: Owning up to mistakes
Karen Stafford
I actually do own up to it and make restitutions, but it still makes me break into a cold sweat. No, I'm very honest when it comes to that. You had just asked what breaks us out into a sweat:-) I probably didn't phrase myself right. I value my business's reputation a lot, and have actually gotten customers from other businesses who were NOT honest, so I know that when something happens, that's the best policy. Actually,it has happened when it wasn't my fault,but I had to take the blame for it. I do hosting reselling, and when the "mother company" of the hosting service did a lousy job with the servers and THEIr customer service, I had to take the flack for it. I had many sleepless nights and stomach problems because of it, because at one point, the server would be down for three days, and I could never get thru to the technicians. It happened with two different companies, and I had to go thru all the hassle of moving. My mistake was not doing my research on the companies and getting referrals on them. So, I guess my original post wasn't very clear. Sorry about that.
Karen Stafford
Noteworthy CyberSolutions
Moderator "You've Got the Customer/Now Keep 'Em!"
> Althea Garner wrote: > Eric, > >One of my strengths (I would like to believe) is the ablility to take responsibility for my actions. I accept that I am totally responsible for what happens around me (barring the accident scenario) and therefore am at cause with my life. > >It is too easy to say "I couldn't do that because.... (and then blame someone or something else) and I am not insinuating that this is Karen's problem - you asked and I am relating my own experience. However, to be able to say, "I screwed up, but what I learned from this mistake, is....." is far more valuable. > >Bottom line is that none of us can learn without making mistakes, therefore mistakes can be regarded as a victory. > >:) >A > > >> Eric Sohn wrote: >>

Has anyone else had Karen's experience? How did you deal with it?

>>

Karen -

>>

What kind of result would you like? For example, is it to prevent conflict, to "win" at conflicts more, to be more assertive... or ?

>>

Also, correct me if I'm wrong, but the owning up to mistakes is part of the conflict issue, isn't it? If you notice a mistake before being confronted, do you own up to it? If not, what do you do?

>>

Coach Eric

>>

>>> Karen Stafford wrote:

>>> For me, it's handling conflict or owning up to a business mistake. Actually, I do own up to them, but I still have trouble doing it, and walking away thinking "What did I learn from this?" instead of "Oh, you stupid idiot, you're life's ruined":-)Part of that comes from working on organization. Sometimes, though, the conflict is through no fault of my own, and I had trouble being assertive enough to stand up for myself, so I'd like to improve on my documentation to back myself up.

Private Reply to Karen Stafford (new win)





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