| Karen Stafford
|| I actually do own up to it and make restitutions, but it still makes me break into a cold sweat. No, I'm very honest when it comes to that. You had just asked what breaks us out into a sweat:-) I probably didn't phrase myself right.
I value my business's reputation a lot, and have actually gotten customers from other businesses who were NOT honest, so I know that when something happens, that's the best policy.
Actually,it has happened when it wasn't my fault,but I had to take the blame for it. I do hosting reselling, and when the "mother company" of the hosting service did a lousy job with the servers and THEIr customer service, I had to take the flack for it. I had many sleepless nights and stomach problems because of it, because at one point, the server would be down for three days, and I could never get thru to the technicians. It happened with two different companies, and I had to go thru all the hassle of moving. My mistake was not doing my research on the companies and getting referrals on them.
So, I guess my original post wasn't very clear. Sorry about that.
Moderator "You've Got the Customer/Now Keep 'Em!"
> Althea Garner wrote:
>One of my strengths (I would like to believe) is the ablility to take responsibility for my actions. I accept that I am totally responsible for what happens around me (barring the accident scenario) and therefore am at cause with my life.
>It is too easy to say "I couldn't do that because.... (and then blame someone or something else) and I am not insinuating that this is Karen's problem - you asked and I am relating my own experience. However, to be able to say, "I screwed up, but what I learned from this mistake, is....." is far more valuable.
>Bottom line is that none of us can learn without making mistakes, therefore mistakes can be regarded as a victory.
>> Eric Sohn wrote:
Has anyone else had Karen's experience? How did you deal with it?
What kind of result would you like? For example, is it to prevent conflict, to "win" at conflicts more, to be more assertive... or ?
Also, correct me if I'm wrong, but the owning up to mistakes is part of the conflict issue, isn't it? If you notice a mistake before being confronted, do you own up to it? If not, what do you do?
>>> Karen Stafford wrote:
>>> For me, it's handling conflict or owning up to a business mistake. Actually, I do own up to them, but I still have trouble doing it, and walking away thinking "What did I learn from this?" instead of "Oh, you stupid idiot, you're life's ruined":-)Part of that comes from working on organization. Sometimes, though, the conflict is through no fault of my own, and I had trouble being assertive enough to stand up for myself, so I'd like to improve on my documentation to back myself up.
Private Reply to Karen Stafford (new win)