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Bigger. Better. Faster. Fewer Ulcers.
228 hits
| Jan 03, 2004 10:33 pm |
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re: re: re: re: Owning up to mistakes |
Karen Stafford
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I'm really happy with what I did have, after doing research and stuff. It was tough, because I didn't want it to seem like I was blaming someone else, but basically what I had to do was explain that new servers were going to be used, and a new crew, without really going into details of why, and then I gave my customers discounts. I think that kind of made me save face without making me seem like I couldn't take responsibility, because in a way, I was in the same situation a boss would be having to take responsibility for their employees, although in this case, the hosting company wasn't my employee. It was still under my company name.
But, trying to figure out a way to compensate without putting blame on myself, BUT not sounding like I was passing the buck was tough!!
Karen Stafford
Noteworthy CyberSolutions
Moderator "You've Got the Customer/Now Keep 'Em!"
> Althea Garner wrote:
> Karen, in all fairness to yourself, you cannot own up to a probelm that isn't yours. Telling your client that someone else dropped the ball would come across to them as a lame excuse, so you really are between a rock and a hard place.
>
>Private Reply to Karen Stafford (new win) |
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