Karen Stafford
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A few months ago, I had to switch a hosting companies (I'm a reseller) for the second time in a year because of lousy service. As a result, the speed in which I had to reset up sites, reconfigure some databases, redo e-mails, etc. really impacted my ability to do what I SHOULD have been doing, which was the regular service I provide. Getting in a hurry cut the quality down big time and caused a lot of stress.
I'm learning right now to be more open about the time it takes me to finish a site. Normally, it can be done expediently, but in my agreement, I allow a couple of weeks extra for the deadline just because of techical situations like this. When this is explained to the customer, they understand it and appreciate it.
The only thing I really had to work out is trying to express to the customers that my programmer and I were working to the best of our abilities to get the sites up and running again with the new company (which is terrific, by the way!) because they wanted all their stuff done NOW, and I was getting phone calls at off-hours, and calls about things that didn't even relate to the server, but related to their ISP and new computers:-)
> Eric Sohn wrote:
> Hi, faithful BBFFU'ers -
>Does the need for "fixing" things now impact the quality of your business results? Does it change how you feel about working in your business? Please give examples.
>And, most importantly, how might you change the way you work to better balance the need for speed with the need to produce the best result for you, your business, your customers and other stakeholders?
>Coach EricPrivate Reply to Karen Stafford (new win) |
