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| Nov 01, 2007 11:58 am |
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Cheers to all the Management Consultancies! |
Aditya Seth
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A timeless lesson on how consultants can make a
difference for an organization
Last week, I took some friends out to a new
restaurant , and noticed that the waiter whotook our
order carried a spoon in his shirt pocket. It seemed a
little strange, but I ignored it.
However, when the busboy brought out water and
utensils, I noticed he also had a spoon in his shirt
pocket, then looked around the room and saw that all
the staff had spoons in their pockets.
When the waiter came back to serve our soup I asked,
"Why the spoon?"
"Well," he explained, "the restaurant's owners hired
Anderson Consulting , experts in efficiency,in order
to revamp all our processes. After several months of
statistical analysis, they concluded that customers
drop their spoons 73.84 percent more often than any
other utensil.
This represents a drop frequency of approximately 3
spoons per table per hour. If our personnel is
prepared to deal with that contingency, we can reduce
the number of trips back to the kitchen and save 15
man-hours per shift."
As luck would have it I dropped my spoon and he was
able to replace it with his spare spoon. "I'll get
another spoon next time I go to the kitchen instead of
making an extra trip to get it right now." I was
rather impressed. The waiter served our main course
and I continued to look around.
I then noticed that there was a very thin string
hanging out of the waiter's fly. Looking around, I
noticed that all the waiters had the same string
hanging from their flies. My curiosity got the better
of me and before he walked off,
I asked the waiter, "Excuse me, but can you tell me
why you have that string right there?
"Oh, certainly!" he answered, lowering his voice.
"Not everyo ne is as observant as you. That consulting
firm I mentioned also found out that we can save time
in the restroom." "How so?" "See," he continued,"by
tying this string to the tip of you know what, we can
pull it out over the urinal without touching it and
that way eliminate the need to wash the hands,
shortening the time spent in the restroom by76.39
percent."
"Okay, that makes sense, but . . . if the string helps
you get it out, how do you put it back in?"
"Well," he whispered, lowering his voice even further,
"I don't know about the others, but I use the spoon."
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