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Form from moduleViews: 525
Dec 18, 2009 2:42 pmForm from module#

Radames76 Ferrari
Hi all, I must create a contact module, for a site, a little particular: the site propose services that are assigned to professionals chosen by the site administrator. It would have to work this way: the customer write on a site and an email arrive to the administrator; he decides which professional assign the work to ( and send him the contact). From that moment the professional and customer comunicates only by the site and on the site must stay the archive of the emails that they exchange (visible to the administrator). What I would like is that the professional and the customer comunicate only by the mail to the site, no need to use username and password: it must be the site that manages coded mailboxes that are assigned to them but they don't have to be in contact in others ways and don't have to ask anything else to the customer. Does anyone of you know if there is a cms or script already ready or similar to this that I can modifiy? Thank you for your suggestions

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Private Reply to Radames76 Ferrari

Dec 19, 2009 12:56 amre: Form from module#

Reg Charie
Sounds easy enough.

You need to break this down into 2 parts.
The first is the form the potential client must fill out.

This can be accomplished by using phpFormGenerator. http://phpformgen.sourceforge.net/

The second part is not exactly as wished with coded mailboxes but a Content Management System (CRELoaded) does exactly as wanted but with account names and logins.

When the professional is assigned the client he logs in with his admin account and makes a client membership in the website's admin. Using this process he sends the client the log in information.
A full record of all correspondence is kept on the website along with dates and times.

With this system all admins could see all correspondence.

A more discrete system can be made with customer management software.
Any of the 3 below would work.

Short description: PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails, support tickets and customer comminications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
Homepage: http://www.perldesk.com/

Short description: A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.
Homepage: http://www.support-logic.com/index.php

Short description: Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor's information, track visitor's footprint, autosave chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
Homepage: http://www.helpcenterlive.com/

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Private Reply to Reg Charie

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