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| | The Bangalore Business Network Network is not currently active and cannot accept new posts | | Dialer Administrator /Dialer Operator /Executive / Manager | Views: 442 | | Mar 12, 2012 4:28 pm | | Dialer Administrator /Dialer Operator /Executive / Manager | # |
prasanth sastry | | Pay Anywhere Global Outsourcing, LLC
Dialer Administrator /Dialer Operator /Executive / Manager
Job Description:
The Dialer Administrator (DA) is responsible for building and supporting blended calling campaigns for B2B and B2C telemarketing. The DA will collaborate with line of business management to determine overall strategy and will design efficient calling campaigns that meet or exceed proposed goals including but not limited to Penetration Rate, Contact Rate, Abandon& Abort Rates etc. The DA will also be responsible for monitoring campaign and agent statistics and reporting all issues to line of business Supervisors and Managers. The DA will manage all Dialer reporting and adhoc report requests and is expected to create reports which identify trends and help to determine the need for strategy refinement. In addition, the DA will be expected to continually research, identify and escalate ideas and proposals for more effective calling missions.
Specific responsibilities:
System Administration. Collaborate with Management to develop sound strategies that drive performance. Identifies processes to improve efficiency, identify trends and maintain adherence to regulations and company policies. Understands pacing concepts and applies the correct logic to produce efficient campaigns with low abandons and high connect rates. Thoroughly tests newly designed campaigns for efficiency and success factors and makes adjustments as needed. Is highly experienced with Predictive Dialer Systems, Databases (SQL), Campaign creation and understands dialer attributes and system capabilities. Understands and can discuss the various components of the dialer to include Admin Interface, Call Processing, Agent Interface, IVR and Reporting and Monitoring.
Analytics: Responsible for developing and producing reporting that focuses on key performance indicators that measure campaign effectiveness. Develop and provide reporting to department management which measures agent statistics and efficiency. Create and review dialer reporting including daily reports that track key metrics, daily, weekly and monthly reports on campaign performance. Can effectively work in databases (SQL) and other reporting tables.
Communication: Effectively communicates both verbally and in writing with all Company employees. Ability to explain complicated ideas and data intense analysis to senior management in a clear and concise manner. Understands the critical nature of the position and is open to being on call and the need to sometimes put in additional hours to cover shifts and or meet project deadlines. Embrace a collaborative relationship with all business units within the department that encourages best practices and respect for differing viewpoints. Ensures a working environment that is based on our Company's core values, mission and vision. Responsible for assessing risk and complies with all policies and procedures.
Other: Can learn and adapt to new technology. Can work a combination of days, evenings, weekends and some holidays and will also be "on-call" as needed. Completes other duties as assigned by manager. Identifies issues with department hardware and/or software and escalates issues appropriately. Coordinates with IT, Client Services and Enterprise Contact Center groups in order to resolve systems issues. Ability to work independently from remote location, possibly home-based.
Company:
Pay Anywhere Global Outsourcing, LLC is a partnership between Argosy BPO, LLC and North American Bancard, Inc.
About North American Bancard:
Headquartered in Troy, Michigan, North American Bancard is a multi-faceted payment solutions provider dedicated to providing the latest technology as well as committing to the highest service levels. As a registered MSP/ISO since 1992, North American Bancard provides its clients with a full suite of products and services including Credit, Debit, EBT, Check Conversion and Guarantee, ATM, Gift and Loyalty Cards and Online Payment Gateway solutions. NAB processes over $12 billion in electronic transactions annually for over 125,000 merchants nationwide.
About Argosy BPO:
Argosy BPO, LLC is a Florida-based company that provides comprehensive managed services platform for organizations that require outsourced contact center and program management. The Company's solution set encompasses all three registers of enterprise-level management supporting the people, process and technology aspects of outsourcing.
Argosy offers clients that require high-performance, high-quality expansion a cost effective solution. These services are delivered by a team with deep experience in the Philippines, India, Africa and Latin America and more broadly in the offshore outsourcing arena. Argosy has over 25 independent contact centers under management representing several thousand seats of capacity.
Please send your updated profiles to outsourcingpartnersindia@gmail.com
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