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Aamhi - Marathi ( Marathi Aamchi Maayboli)
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Customer Complaint HandlingViews: 494
Jul 19, 2013 4:14 amCustomer Complaint Handling#

Milind Limaye
Customer complaint handling is very crucial for organizational success. Many organizations go defensive when there is a customer complaint. It is impossible to have 'Zero' customer complaints as six sigma allows 3.4 defects per million instances. But it is considered as something impossible. We not only offend the customer by defending ourselves, we also stop our own improvement. We have planned 2 day workshop on the topic 'Customer Complaint Handling Process'

Dates: 5 and 6 Aug 2013

Milind Limaye
091 9011072580
Pune, Maharashtra, India

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