Why don't you look at some of the great resources available at www.sourceforge.net? Just go to the site and do a search on CRM. Most of the software there is available for free or for a reasonable license fee. I would personally recommend:

1. Compiere (ERP+CRM) The only catch is that Compiere is currently based on the Oracle database, so you would need to buy the license for that. Otherwise it is an excellent piece of software.

2. SugarCRM This great piece of software has been getting rave reviews the world over - and it’s FREE!! The most current (production/ stable) version is 2.0.

There are other CRM softwares available at www.sourceforge.net, as I said earlier, just do a search and evaluate which software suits you best.

In my previous company we were using Act! and in my current one we use SugarCRM. I can tell you the difference (between the two) in collaborative features is enormous! I guess Interact Commerce (the makers of Act!) would rather you purchased its bigger brother Sales Logix if you would like a better feature set :-)

Hope this has been of some help.
Cheers!
Abhijeet Singh

Work: www.m4linux.com
Personal: www.abhijeetsingh.com

> Smitha Srinivasan wrote:
> Hi,
>
>I work with a Software Products and Services company. We have just gotten into the Products market and have built up a sales force for this purpose.
>
>We were looking at a Sales Force Automation Software and came across one called ACT (www.act.com).
>
>I wanted to know if anyone is using the software and if there are any functions that you feel it does not fulfill.
>
>Thanks
>
>Smitha

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