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Telecom Network for Professionals and Users
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Trainers required for Genesys Labs ( telcom and contact center domain)Views: 674
May 14, 2007 10:30 amTrainers required for Genesys Labs ( telcom and contact center domain)#

Ganesh Krishnan
Guys,

I head the Training and Sales for my partner Genesys Labs.

I need trainers with the following skillsets. Salary is NOT best in the industry, OPPORTUNITY for a global career definitely is the best! Mail all Cvs to kganesh@ismartpanache.com

Technical Instructor




Job Purpose:

The purpose of the role is to provide technical training to all levels of customers and partners, and support training deliveries and projects by technical preparation of classrooms, developing or modifying training material and delivering customer specific courses.

Principle Accountabilities:
• Conduct technical courses for internal, partner and customers
• Develop training material for customized courses
• Create and maintain Ghost and VMWare images for standard and customised courses
• Keeping abreast of product development
• Keeping good customer tracking and follow up.
• Working together with other members of the training team and account management team.

TASKS:

• Delivering technical training courses both internally and externally
• Re-image classrooms with existing software system to prepare the delivery of own and colleagues courses
• As assigned, creating and developing quality compliant training material
• As assigned, design new customized training, develop the corresponding training material and deliver the courses or technically support the delivery by other instructors
• As assigned, manage small training projects (training design, course development, delivery)
• Willing to travel up to 50%
• Maintain expert level skills on our products and business
• With moderate management supervision maintain Ghost images updated, according to Products/Courses update.

ATTRIBUTES ESSENTIAL DESIRABLE
Qualifications
(Educational/Professional/
Vocational) • Educated to Engineer level standard or equivalent • Recognised training qualification
Experience Skills and
Attainment • Experience in Word, Excel, Access and PowerPoint
• 2 years in associated role in IT • Telecomms/Datacomms
• CTI experience
Technical Skills • Expert knowledge in minimum one of the areas:
• Relational databases
• Administration Windows or UNIX
• Networking
• ACD/PBX knowledge
• CTI
• Very good user knowledge Word, Excel, Access and PowerPoint
• Very good user Windows knowledge • Expert knowledge in more of the areas:
• Relational databases
• Administration Windows or UNIX
• Networking
• ACD/PBX knowledge
• CTI•
Management/
Supervisory/
Teamworking
Skills • Work well as a team
Communications
Skills (Written
And Spoken) • Friendly, approachable and outgoing
• Communicate at all levels
• English fluently spoken/read/written • Another foreign Language
Disposition/
Personality • Good presentation skills
• Able to inspire confidence
• Presentable
• Can work on own initiative
• Can work under pressure
• Flexibility a must
Other • Must be willing to travel worldwide

Private Reply to Ganesh Krishnan

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