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What is PBX?Views: 1421
Jan 02, 2008 3:55 pmWhat is PBX?#

donald ray
Hi all,
I newly joined this community and I have some basic questions that I would like to ask. What is PBX? And how does it work in small business office. I know little bit but I want collect more information on that. So you please drop me your answers.


Private Reply to donald ray

Jan 03, 2008 12:38 amre: What is PBX?#

Darrell Rands
Donald a PBX is a Private Branch Exchange and also referred to as a PABX. Typically a PBX is for mid size100-500 employees to large companies 500-20,000 employees. The system has many features over a Key system which small companies use.

Some providers of PBX's are Avaya, Nortel, Siemens,and many others. A typical cost per phone is about $250.

A Key System is for users normally with 100 phones or so an less. The above companies also make these type of systems. Some systems you might know of are Partner from Avaya. Nortel NorStar system, Toshiba , Panasonic, and many others.

If you are interested in a system or more information Google "Key phone system" for more information and companies that provide equipment.

Private Reply to Darrell Rands

Jan 03, 2008 1:28 amre: re: What is PBX?#

Denise O'Berry

Great explanation Darrell.

Donald, technology has caught up with phone services and many small business owners now prefer a "virtual pbx" system that doesn't require obtaining physical phone equipment.

There are several service providers online that offer this type of service. I use RingCentral as my provider. They have a lot of different options and features that serve the needs of small business owners. If you'd like to learn a bit more, hop on over and read my RingCentral Review.

Best regards,

Denise O'Berry
MYOB Network Leader

Private Reply to Denise O'Berry

Jan 14, 2008 4:52 amre: re: re: What is PBX?#

Edward Priz
I've been using a virtual PBX for the past few months (Accessline) and I'm pleased with it. It's cost effective, and really helps me keep in contact when I'm out of the office, as I've set it to roll over to my cell phone if I don't pick up my office extension in 3 rings. Before this, I had been using a live remote receptionist set up, but that was significantly more expensive and sometimes would not pick up for incoming calls. Plus their "office hours" were limited, and I work some odd hours some days, so the remote receptionist having a quitting time earlier than mine was a problem. The virtual PBX is always on, and I think it gives my small company a more professional image over the phone.

Private Reply to Edward Priz

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