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Dec 05, 2003 9:02 am		re: Usability for Healthcare
ben hyde		Amit I know Tog has done a lot of work with heathcare systems/companies - but am not sure he was working on management systems - I think it was more focused on external users (signing up for heathcare products etc.) but you may find he has written more about this area. Maybe you shouldn't limit your research to the heathcare sector as I am sure a lot of the practices will be mirrored elsewhere - scheduling, bookings, customer records... Is this a transition from a paper system or an existing computerised one? This may have an impact on your research/design. Personally, I think your requirements analysis will be crucial - as you mentioned it is the doctors who will use the system so it needs to meet their needs. Different practices may operate in different ways - so if this is being sold to multiple 'customers' ;) - then maybe the system will need to be adaptable to their differening needs? Sorry, more questions than answer. I am sure others will be able to offer more specific advice :) take care, ben ps. agree with Kyle about the previous promotion post - though I guess when you are in a 'networking' environment maybe this is not so surprising > Amit Pande wrote: >I'm currently handling the Usability for a Healthcare project- a Practice Management System for small/medium clinics in North America. > >If anyone knows of good sites /case studies in this domain, do let me know. The client has contextualized his initial expectations based on "discussions" with a handful doctors he's been in touch with. > >The doctors will be shelling out the $$ for this project, so I guess I need a lot of examples of "how not to" develop enterprise systems for busy professionals :) Private Reply to ben hyde (new win)

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